Partner Program Terms

1. About these terms

These terms apply to the Cloudpen Partner Program (the Program). They are an agreement between you and Cloudpen. By applying to the Program, or by sharing a Cloudpen referral link as a partner, you agree to them.

The Program has two tracks, Affiliate and Education. The same terms apply to both.

2. Joining the Program

• You need a Cloudpen account with a verified email address. Your name and email come from that account.
• You must be at least 18 years old, or the age of majority where you live.
• What you tell us in your application must be true. Tell us if it changes.
• We review every application and may approve or decline it. We aim to reply within 48 hours.
• If we decline your application, you can apply again later.
• Each Cloudpen account can have one partner account.

3. Your referral links

When you are approved you get a referral code. A referral link is your code added to a Cloudpen page, for example cloudpen.dev/?ref=YOURCODE. Your code is permanent and does not change.

Every link carries the same code. It does not matter whether a link points to the home page, the lifetime deal or any other page on cloudpen.dev. A sale is credited the same way.

Do not sell, rent or transfer your code or your partner account.

4. How a sale is credited

• A visitor who arrives through your link is remembered for 30 days, on the device and browser they used.
• If that visitor creates an account and buys inside that window, the sale is credited to you. This applies to lifetime deals and subscriptions alike.
• If a visitor uses more than one partner link, the most recent link gets the credit.
• For a subscription, every later payment is credited to the partner who earned the first payment, up to the payment limit in section 5, even after the click window has ended.
• Purchases made by you, or by an account that uses your email address, are never credited.
• We decide how a sale is credited using our own records. Our records are final unless there is a clear error.

5. Commissions

• Lifetime deals: 20% of the sale price after discounts, before tax and after the fees described below.
• Subscriptions: 20% of each payment after discounts, before tax and after the fees described below, for the first 12 payments of each customer you refer. The first payment counts as payment number one.
• All commissions are in US dollars.
• A subscription that ends stops earning. You earn on the payments the customer actually makes.

These are the standard rates. If we agree different rates with you in writing, those apply to you instead. Each commission keeps the rate that applied on the day of the sale, so a rate change only affects future sales.

6. Fees that are deducted

• Payment processor fee: 5% + $0.50 on every payment. We deduct it from the sale before your commission rate is applied, so you share the cost of taking the payment.
• Bank charges: if your bank or an intermediary bank charges to receive a transfer, that charge is deducted from the payout.
• No other fees are deducted. We do not charge you to be in the Program.

Example: a $250.00 lifetime sale after discounts has a $13.00 processor fee. The commission is worked out on $237.00, so at 20% you earn $47.40.

The processor fee is set by our payment provider and can change. We update the figure shown here when it does. A fee change applies to future sales only, and a commission keeps the amount worked out on the day of the sale.

7. Hold period and payouts

• Each commission is held for 14 days after the sale, so refunds can be handled. After that it becomes available.
• You can request a payout when your available balance reaches $20. A request covers your whole available balance, and you can have one request open at a time.
• We pay by bank transfer. Add your bank details in your dashboard before you request a payout. We are not responsible for delays or losses caused by wrong details.
• Bank charges are deducted from the payout, as described under fees.
• If a transfer fails, the money goes back to your balance and you can request it again.
• You can follow the status of every payout in your dashboard. We email you when one is paid.

8. Refunds and reversals

• If a customer is refunded, the commission for that sale is reversed.
• If the commission has not been paid, it is removed from your balance and from any open payout request.
• If it was already paid, the amount is deducted from your next payout.
• If a commission was credited by mistake, we may correct it.

9. Rules for promoting Cloudpen

You must not:

• Refer yourself, or create or pay for fake accounts or fake purchases.
• Use bots, forced clicks, hidden redirects, cookie stuffing or any other way of getting credit without a real visitor choosing to click.
• Send spam, including unsolicited bulk email and messages.
• Make false or misleading claims about Cloudpen, its prices or what it can do.
• Bid on Cloudpen branded keywords, or use the Cloudpen name in ad copy, without our written approval. Other paid channels are allowed.
• Pretend to be Cloudpen, speak for it, or build sites or accounts that look official.
• Promote Cloudpen next to illegal, hateful or adult content.

You must:

• Say clearly that you earn a commission when people buy through your link, wherever the law or the platform you use requires it.
• Follow the laws that apply to you, including advertising and privacy laws.

10. Using the Cloudpen name and logo

You may use the Cloudpen name and logo to describe your link and your role as a partner, as long as you are truthful. Do not change the logo, and do not suggest that Cloudpen endorses you beyond that. We can ask you to stop using them at any time.

11. Suspension and ending

• We may suspend or end your partner account if you break these terms, if we suspect fraud, or if we end the Program. We will tell you by email when we can.
• While your account is suspended, new sales are not credited to you and your commissions are held.
• Commissions that come from fraud or from a breach of these terms are not paid, and we may reverse them.
• You can leave at any time by writing to us. Commissions you properly earned stay yours, subject to the hold period, refunds and the minimum payout.

12. Taxes and independence

• You are an independent partner. You are not an employee, agent or joint venturer of Cloudpen, and you cannot make promises on our behalf.
• You are responsible for any taxes on your commissions. We may ask for tax details where the law requires it.

13. Privacy and data

• To run the Program we record clicks on your link. We keep the page, the referrer, the browser and a hashed form of the visitor's IP address.
• We never show partners the name or email of a customer. Your dashboard shows anonymised labels only. Do not try to find out who customers are.
• If you collect personal data from your own audience, you are responsible for doing it lawfully.

14. Changes to the Program or these terms

We can change the Program or these terms. We will tell you by email or in your dashboard. A change in rates applies to future sales only. If you keep promoting Cloudpen after a change takes effect, you accept it. If you do not agree, you can stop and leave the Program.

15. Liability

The Program is provided as is. We do not promise any level of earnings, traffic or sales, and the examples on our pages are illustrations only.

As far as the law allows, Cloudpen is not liable for indirect losses or lost profit, and our total liability to you under the Program is limited to the commissions you have earned and are owed.

16. Contact

Questions about these terms or your account? Write to support@cloudpen.dev.